HELP CENTER
Help center
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Getting Started
What is Arcana?
Arcana is an AI-powered search engine that reads the live web and synthesizes cited answers. Instead of returning a list of links, Arcana reads the sources for you and delivers a single, coherent response with every claim linked to its origin.
How do I get started?
Create an account, choose a plan, and start searching immediately. No setup required. The Free plan needs no credit card.
Is there a free plan?
Yes. The Free plan includes 50 searches per day, cited answers, and real-time web search. No credit card required.
What makes Arcana different from Google?
Google gives you links. Arcana reads them and gives you a cited answer. Instead of visiting ten pages, you get one synthesized response with every source traceable.
Search & Answers
How accurate are Arcana's answers?
Every answer includes citations you can verify. Arcana also displays a confidence indicator when sources conflict or evidence is limited, so you always know how reliable the answer is.
Does Arcana search the live web?
Yes. Arcana queries the live web on every search, not a static index. Information published this morning is as accessible as information from five years ago.
Can I ask follow-up questions?
Yes. Arcana remembers your session context. Ask follow-ups naturally without re-explaining your situation. Each answer builds on what came before in the thread.
What is Deep Research mode?
Deep Research decomposes complex questions into sub-queries, researches each independently, and merges the findings into a structured cited report. Available on Pro and Enterprise plans.
Privacy & Data
Does Arcana track my searches?
No. Arcana does not log queries for advertising, build user profiles, or sell data to third parties. Your searches exist to generate your answer and are not retained beyond your session.
Is my search history stored?
Search history is off by default. You can enable it in your account settings. If enabled, only you can access it, and it can be deleted at any time.
Does Arcana use my data to train its models?
No. Arcana never uses your queries or search history to train AI models. Your research stays yours.
What privacy controls do Enterprise plans include?
Enterprise plans include configurable data retention policies, audit logs, SSO provisioning, and the ability to restrict history features organization-wide.
Plans & Billing
What is included in the Free plan?
The Free plan includes 50 searches per day, cited answers, real-time web search, basic follow-ups, and one search thread at a time. No credit card required.
What does Pro add over Free?
Pro adds unlimited searches, unlimited follow-up threads, advanced source filtering, PDF and Markdown export, search history, API access, and priority email support.
Can I cancel anytime?
Yes. You can cancel your subscription at any time from your account settings. Your plan remains active until the end of the billing period.
Do you offer annual billing?
Yes. Annual billing is available on Pro and Enterprise plans at a reduced rate compared to monthly billing.
API & Integrations
Does Arcana have an API?
Yes. The Arcana API is available on Pro and Enterprise plans. It provides access to search, Deep Research, and source retrieval via standard REST endpoints.
What can I build with the Arcana API?
You can integrate Arcana's search and synthesis into your own products, internal tools, research pipelines, or automated workflows.
Where is the API documentation?
Full API documentation is available at docs.arcana.ai, including endpoint references, authentication guides, and code examples.
Are there rate limits on the API?
Rate limits scale automatically with your plan. Pro plans include generous default limits. Enterprise plans support custom limits based on your usage requirements.
SUPPORT
Still need help?
Live chat
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Email support
Send us a message and we'll get back to you within 24 hours. Include as much detail as possible for a faster resolution.
API docs
Explore the full Arcana API reference, authentication guides, endpoint details, and code examples at docs.arcana.ai.
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